Our Impact.
50 cases successfully resolved in 2023
The work of our Greek lawyer and senior caseworkers resulted in successes such as the one below:
A Syrian family was separated in Turkey. Mother and son were reunited in Sweden, however, her 5-year-old daughter ended up in Greece with her half-sister. Separated for more than three years, her mother tried many times to apply for family reunification, but the child was mistakenly registered as her sister's child. She reached out to us and we helped her correct the mistake, supporting her through the family reunification process. In October, they received a positive decision and her daughter (now 8 years old) was allowed to travel to Sweden to be reunited with her mother.
november 2022
‘Thank you so much because you have been the ones at my side for all this time.’
A single mother from DRC supported with her asylum application by our caseworkers
9,127 enquiries sent to our hotlines in 2023
Clients contact us through our WhatsApp and Facebook hotlines. Our legally trained caseworkers provide information and advice on a wide range of topics, helping people to navigate the complex and confusing Greek asylum system. They support on topics such as booking appointments at the asylum office, making referrals to other organisations and renewing travel documents and residence permits.
informative posts
Each week, based on the enquiries we receive, we post relevant and up-to-date content on our Facebook page, discussing matters such as the closing of the ESTIA housing programme, the procedure for renewing important documents and changes to the Greek asylum process. Our page has 68,000 followers and our posts received 450,000 engagements last year.
language provision
With our team of translators, we provide support in 5 languages:
Arabic, Farsi, Urdu, English and French.
info sessions
Twice-weekly, we hold in-person information sessions in Thessaloniki for people on the move. Predominantly homeless, third-country nationals, we inform them of their rights in Greece and answer any questions they may have.
Several times a year, we also visit partner organisations close to camps in Northern Greece, so that we can meet with camp residents and ensure that as many people as possible have access to accurate and vital information regarding their asylum rights.
Last year, we held 75 in-person sessions, supporting 658 people.