Our Impact.
40 cases successfully resolved in 2024
The work of our Greek lawyer and senior caseworkers resulted in successes such as the one below:
A Syrian family was granted refugee status in Germany. In 2018, they travelled to Turkey for a family wedding, but administrative complications prevented them from returning. Stranded first in Turkey and then in Greece, they were left without access to services and stuck in legal limbo: unable to seek protection in Greece because of their existing status in Germany, and unable to use that status to return. Although the case seemed hopeless, we supported them through a long legal battle and successfully appealed against the revocation of their asylum. On their return to Germany, they were placed on a deportation list, but we helped them to challenge this in court. Their refugee status was reinstated, first for the mother and son, then for the father, and the court ruled that the original withdrawal had been manifestly unfounded.
november 2022
‘Thank you so much because you have been the ones at my side for all this time.’
A single mother from DRC supported with her asylum application by our caseworkers
8,342 enquiries sent to our hotlines in 2024
Clients contact us through our WhatsApp and Facebook hotlines. Our legally trained caseworkers provide information and advice on a wide range of topics, helping people to navigate the complex and confusing Greek asylum system. They support on topics such as booking appointments at the asylum office, making referrals to other organisations and renewing travel documents and residence permits.
informative posts
Each week, based on the enquiries we receive, we post relevant and up-to-date content on our Facebook page, discussing matters such as the closing of the ESTIA housing programme, the procedure for renewing important documents and changes to the Greek asylum process. Our page has 68,000 followers and our posts received 450,000 engagements last year.
language provision
With our team of translators, we provide support in 5 languages:
Arabic, Farsi, Urdu, English and French.
info sessions
Twice-weekly, we hold in-person information sessions in Thessaloniki for people on the move. Predominantly homeless, third-country nationals, we inform them of their rights in Greece and answer any questions they may have.
Several times a year, we also visit partner organisations close to camps in Northern Greece, so that we can meet with camp residents and ensure that as many people as possible have access to accurate and vital information regarding their asylum rights.
Last year, we held 68 in-person sessions, supporting 420 people.