Privacy Policy of the Mobile Info Team

This privacy policy sets out how the Mobile Info Team uses and protects any information that we collect about you, as a user of our website, a subscriber to our newsletter, or as a beneficiary we are supporting.

The Mobile Info Team is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

The Mobile Info Team may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We may collect the following information:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Email and whatsapp exchanges between you and Mobile Info Team members

  • Notes from our communication with you

  • Images and documents relevant to your application for asylum or family reunification

  • Non-identifying photographs from Mobile Info Team events

How we collect the data

We collect your information from the following sources:

  • Email and whatsapp exchanges between you and Mobile Info Team members

  • Referrals from other organisations

  • Phone calls

  • Through face-to-face meetings

  • Via you subscribing to our mailing list

  • Attendance at events

Where we store the data securely

We are committed to ensuring that the information we collect about you is secure. In order to prevent unauthorised access or disclosure, we only store your personal data on secure systems. These are:

  • Email software Google Mail within email exchanges

  • Whatsapp software on password protected devices

  • Newsletter automation software, Mailchimp

Please refer to the privacy policies of these individual systems for more information:

What we do with the data

We will use your information for the following reasons:

  • Internal record keeping

  • To improve our service

  • To facilitate research

  • To send our monthly e-newsletter. These will only be sent where prior consent has been given.

  • Photographs may be used for our marketing materials. Identifying photographs will only be used where prior consent has been given

How long we keep the data

We will keep your information as long as is necessary for the purpose of processing by the means described above and will be securely disposed of thereafter.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

What are cookies?

A cookie is a small file of data which our website places on your computer’s hard drive. The cookie helps us to analyse web traffic or lets you know when you visit a particular website. We use cookies help us to provide you with a better website.

What cookies do we use?

Our website uses persistent and session cookies:

  • Persistent cookie allows a website to recognise users when they return to a site and keep certain information on user preferences. These cookies stay on a computer until they are deleted by the user.

  • Session cookies allow a website to carry over information from one page to another so that a user does not have to re-enter information. These cookies deleted themselves at the end of the session or at a certain time.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most browsers automatically accept cookies but you can adjust your browser so that you will not receive cookies and you can also delete existing cookies from your browser.

If you do not adjust your browser you will accept cookies provided by this website.

Controlling your personal data

Your personal information will only be processed by Mobile Info Team members. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the EU’s General Data Protection Regulation (GDPR) 2018. If you would like a copy of the information held on you, please email

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. You also have the right to request that we remove/delete any information that we hold on you. Removal/deletion of your personal data will be performed promptly on this request.

Contact us

If you have any questions about this policy, please contact us at